Customer Service Representative (Boulder, CO)

Full- and part-time, hourly positions

RESPONSIBILITIES

  • Initial point of contact for incoming calls and electronic communication.
    • Direct calls to appropriate location/person/department.
    • Provide general company information such as store hours, locations, etc.
    • Respond to or appropriately forward general incoming emails and social media communication.
    • Processing orders placed via phone.
  • Customer returns and warranty processing.
    • Completing Return Authorization forms. Give return information and uphold return policies.  Notify shipping manager of incoming returns and outbound exchanges.
  • Customer order management.
    • Monitor customer orders to ensure timely completion.
    • Initiate prompt and accurate communication with customers in the event of a delay to order(s).
    • Engage Retail Leads/Managers to address issues with customer orders.
  • Assist employees with time clock corrections.
  • Manage internal mail distribution.
  • Occasionally assist on sales floor.

GOOD TO HAVE

  • Experience
    • Customer service
    • Return/Warranty processing
    • Retail sales
    • Outdoor industry
      • Cross country skiing
      • Cycling
  • Skills
    • Call management
    • Microsoft word
    • Google suite
    • Multi-tasking
    • Detail Oriented

BENEFITS

  • Discounts on wide range of sporting goods including bikes and skis.
  • Free or discounted skiing opportunities.
  • Retirement program.
  • Employee healthcare program (dependent on location).

Submit cover letter and resume to: [email protected]