Our goal at BNS is to increase enjoyment of the sport by sharing our knowledge, experience, and passion to help you find the right gear and the perfect fit.  Please take advantage of our knowledgeable staff and call or email any questions so that we can help you get it right the first time.  We are happy to offer advice and give specifics about products - things that can't be expressed easily on the website.

We strive to get you the right gear and the perfect fit, but we know it does not always happen.  Our goal is to make you happy with your purchase and we will do what we can to help you resolve issues.

The Rules for Returns & Exchanges

Attention! All returns REQUIRE a return authorization! Click on the button below or call 877-267-7547 to start a return.

  1. Sale Items are non-refundable and non-exchangeable with the exception of sale boots, clothing, and gloves which may be exchanged for alternative item(s) or store credit.
  2. All returns & exchanges require a return authorization from BNS before the item is returned. Contact us or click the button below before shipping an item for return/exchange.
  3. All full-priced merchandise must be returned within thirty days of purchase.
  4. Exchanges on sale boots, clothing and gloves must be returned within seven days of receipt. 
  5. No returns or exchanges are allowed on all other sale merchandise, special orders or customized items (skis with bindings, cut poles, custom footbeds, etc). We may be able to do an exchange or store credit at our discretion.  Contact us.
  6. Merchandise must be returned in new, unused condition with all original packaging and tags. Damaged items or packaging may result in rejection of the return or re-stocking fee.
  7. Do not write on, tape, sticker, or otherwise alter the outer appearance of any original packaging; especially boot boxes. 
  8. BNS does not cover return shipping costs or outbound shipping on exchanges. These charges are the responsibility of the customer.
  9. Our ski satisfaction guarantee applies to hand-selected skis that have been stone ground by us only.  All other skis are accepted at the discretion of Boulder Nordic Sport.
BNS pledges to do its best to resolve any issues and assist you in any way possible. Contact us if you have any trouble or questions about your gear and we will help.

Warranty Issues

Most manufacturers provide a one-year warranty for manufacturer defects. Call us and we will help you get your gear fixed/replaced as fast as possible. Closing a pole in the car door and snapping a ski after hucking a 10-foot kicker do not qualify as manufacturer defects. But call us anyway and we'll try to help you out with a discount on a replacement.

Please call us first to obtain an RA before sending items in for warranty coverage.

 

 

Click here to start a return