Boulder Nordic is hiring for locations in Boulder, CO, and Minneapolis, MN. (Updated 12/3/2019)

We are looking for:

Customer Service Representative (Boulder, CO/Minneapolis, MN)

part-time, hourly positions

Responsibilities include:

• Initial point of contact for incoming calls and electronic communication.
  • Direct calls to appropriate location/person/department.
  • Provide general company information such as store hours, locations, etc.
  • Respond to or appropriately forward general incoming emails and social media communication.
  • Processing orders placed via phone.
• Customer returns and warranty processing.
  • Completing RA forms. Give return information and uphold return policies. Notify shipping manager of incoming returns and outbound exchanges.
• Customer order management.
  • Monitor customer orders to ensure timely completion.
  • Initiate prompt and accurate communication with customers in the event of a delay to order(s).
  • Engage store managers to address issues with customer orders.
• Assist employees with time clock corrections.
• Manage internal mail distribution.
• Occasionally assist on sales floor.

Good to have:

• Experience
  • Retail sales
  • Customer service
  • Outdoor industry
    • Cross country skiing
    • Cycling
  • Return/Warranty processing
• Skills
  • Microsoft word
  • Google suite
  • Multi-tasking
  • Call management

Benefits:

• Discounts on wide range of sporting goods.
• Free or discounted skiing opportunities.
• Retirement program.
• Employee healthcare program (dependent on location).

Submit cover letter and resume to: [email protected].

Sales Associate (Boulder, CO/Minneapolis, MN)

Full- and part-time hourly positions. 

Responsibilities include:

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Answering phones and processing phone orders.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established sales goals.
• Directing customers to merchandise within the store.
• Increasing in store sales.
• In-depth product and inventory knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.

Good to have:

• Experience
  • Retail sales
  • Customer service
  • Outdoor industry
    • Cross country skiing
    • Cycling
  • Sports equipment rental
• Skills
  • Microsoft word
  • Google Suite
  • Multi-tasking

Benefits:

· Discounts on wide range of sporting goods.

· Free or discounted skiing opportunities.

· Retirement program.

· Employee healthcare program (dependent on location).

Submit cover letter and resume to: [email protected].