Boulder Nordic is hiring for locations in Boulder, CO, and Minneapolis, MN. (Updated 12/3/2019)
We are looking for:
Customer Service Representative (Boulder, CO/Minneapolis, MN)
part-time, hourly positions
Responsibilities include:
- Initial point of contact for incoming calls and electronic communication.
- Direct calls to appropriate location/person/department.
- Provide general company information such as store hours, locations, etc.
- Respond to or appropriately forward general incoming emails and social media communication.
- Processing orders placed via phone.
- Customer returns and warranty processing.
- Completing RA forms. Give return information and uphold return policies. Notify shipping manager of incoming returns and outbound exchanges.
- Customer order management.
- Monitor customer orders to ensure timely completion.
- Initiate prompt and accurate communication with customers in the event of a delay to order(s).
- Engage store managers to address issues with customer orders.
- Assist employees with time clock corrections.
- Manage internal mail distribution.
- Occasionally assist on sales floor.
Good to have:
- Experience
- Retail sales
- Customer service
- Outdoor industry
- Cross country skiing
- Cycling
- Return/Warranty processing
- Skills
- Microsoft word
- Google suite
- Multi-tasking
- Call management
Benefits:
- Discounts on wide range of sporting goods.
- Free or discounted skiing opportunities.
- Retirement program.
- Employee healthcare program (dependent on location).
Submit cover letter and resume to: jobs@bouldernordic.com.
Sales Associate (Boulder, CO/Minneapolis, MN)
Full- and part-time hourly positions.
Responsibilities include:
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Answering phones and processing phone orders.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established sales goals.
- Directing customers to merchandise within the store.
- Increasing in store sales.
- In-depth product and inventory knowledge.
- Maintaining an orderly appearance throughout the sales floor.
- Introducing promotions and opportunities to customers.
Good to have:
- Experience
- Retail sales
- Customer service
- Outdoor industry
- Cross country skiing
- Cycling
- Sports equipment rental
- Skills
- Microsoft word
- Google Suite
- Multi-tasking
Benefits:
· Discounts on wide range of sporting goods.
· Free or discounted skiing opportunities.
· Retirement program.
· Employee healthcare program (dependent on location).
Submit cover letter and resume to: jobs@bouldernordic.com.